If you’re not absolutely delighted with a Kola Project purchase, we make it easy for you to return it for free (no additional postage or insurance required). Go to our Returns Centre and submit a returns request. Returns request will generate a UPS return label which you can attach to the package to return it to us.
We accept unused products with the receipt and original tags attached within 30 days of purchase. Refunds will be issued in the same tender as the purchase. Please note, processing of online returns may take up to five business days. Depending on your credit card company, the credit should appear on your statement within two billing cycles.
For merchandise returned 30 days after the invoice date, a credit will be issued in the form of a Kola Points as a part of the Unlimited Buyback Program.
To reduce waste, we do not include return labels by default. Please use the Returns Centre to request a return label. You can print it at home, or we can mail it to you (please send us a message to request a return label via mail) . Attach the return label to your package and drop it off anywhere the UPS mail picks up. You can find the location and details of all available UPS collection points here.
You can also arrange a UPS collection by contacting us. For your records, please record the UPS tracking number found on your shipping label. This number will allow you to track the progress of your return within the UPS network.