After you place your order, you will receive emails about that order. Below are examples of the kinds of emails we might send:
Order Confirmation – This email confirms that we have received your order. It includes your order number. Please keep this email for your records.
Special note – When ordering a backorder item, your credit card is only charged when the item is shipped. When the item is available to ship, you will receive a separate shipment confirmation email. Please keep your order confirmation email for your records.
Shipment Confirmation – This email confirms that your order, or part of your order, has shipped. It includes a tracking number, except when shipped by UPS. You may receive multiple emails, depending on the items you selected, or if you ordered multiple items and they were shipped separately.
Return Confirmation and Credit – We will email you once your return has been received and processed.
Post Interaction Email – Fifteen days after your order transaction, you will receive this email, which invites you back to the website to leave feedback regarding the products you purchased. This information can be helpful to other customers and is welcomed by our design team.
Other. – There are a few other reasons you would receive an email, including difficulty processing your order, inability to ship to the address provided, issues with your credit card or cancellation of the order.