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Points

What are Points?

Points are a rewards program that incentivizes all your recovery activities, such as repairing, reselling, and recycling using the app. You can redeem these points on future purchases and at accepting external vendors.

How do I earn Kola Points?

Whenever you return an item via the app, you get Points equal to 100x the item’s buyback value. If your item’s buyback value is £60.50, you’ll get 6050 Kola Points. We may offer bonus points from time to time, and in that event, the bonus points offer would apply. Separate terms and conditions will apply to each bonus points offer.

How do I redeem Points?

Once you have logged into your Kola Project account, you can access all the available Points on your profile. During the checkout process, any available Points will be visible for you to apply to your order. You can use Points to fully or partially cover your order.

What happens to my Points if part of my order or the entire order is cancelled/returned?

If an item from your order purchased with Points gets cancelled or returned, the used Points will be reimbursed back to your account to be used on a future order.

Can I transfer my Points to someone else?

Not at the moment. Maybe in the future.

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