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What are Kola Points?

Kola Points are our free rewards points that are offered for your Return and Reuse products.  Kola Points accumulate and never expire. You can redeem them for your future purchases.

How do I earn Kola Points?

Whenever you send us an item back via the Return and Reuse program you get Kola Points equal to the item’s buyback value. £1 = 100 Kola Points so if your items buyback value is £60.50 you’ll get 6050 Kola Points. We may offer bonus points events from time to time and in that circumstance the bonus points offer would apply. Separate terms and conditions will apply to each bonus points offer.

How do I redeem Kola Points?

Once you have logged into your online Kola Project account, you will be able to access all the available Kola Points on your profile. During the checkout process, any available Kola Points will be visible for you to apply to your order. You can use Kola Points to fully or partially cover your order.

What happens to my Kola Points if part of my order or the entire order is cancelled/returned?

If an item from your order purchased with Kola Points gets cancelled or returned, the used Kola Points will be reimbursed back to your account to be used on a future order.

Can I transfer my Kola Points to someone else?

Not at the moment. We are planning on implementing this feature in the future.

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